Refund policy

Return and Refund Policy

All products sold by Yvonne Custom Mats are custom made to order and are treated as final sale items.

Once an order is placed, it cannot be canceled, changed, returned, or exchanged except in the limited circumstances described below.

Production time is about 15 business days after all order details are confirmed. Delivery lead time is also about 15 business days. All timelines are estimates only and are not guaranteed.

We do not accept returns, exchanges, or refunds for change of mind, approved custom design issues, incorrect information submitted by the customer, minor color differences caused by screen display or lighting, or delays caused by customs, carriers, holidays, weather, or force majeure.

If the item you receive is materially damaged in transit, clearly defective, or clearly not the item you ordered, you must contact us within 48 hours of delivery with your order number and clear photos or videos. After review, we may choose, at our sole discretion, to provide a replacement, store credit, partial refund, or full refund.

Shipping charges are non-refundable unless the issue was directly caused by us. Claims submitted after 48 hours may be declined.

To request support, contact wangdeying0219@gmail.com.